Terms and Conditions

Scope

  1. These are the terms and conditions that apply to your use of our website (https://medifella.imweb.me/) and any products you order from us online.
  2. Before submitting your order, please carefully read these terms which provide important information about who we are, how we provide products, how you can change or cancel your order, and what to do if there are any issues. If you believe there is an error in these terms, please contact us to discuss
  3. Depending on whether you are a business customer or a consumer, different rights may apply to you under these terms. You are considered a consumer if you are an individual purchasing products from us for personal use and not for business or professional purposes. If you are a business customer, these terms constitute our entire agreement with you, and you acknowledge that you have not relied on any statements or warranties outside of what is stated in these terms.

Getting in Contact with Us

We are Medi-Fella LTD, a company located at #909, AceBizfore 173, Gasan digital 2-ro, Geumcheon-gu, Seoul, Republic of Korea. If you need to contact us, you can do so by:

  1. Telephone: +82-10-3568-8894
  2. Email: office@medifella.com
  3. Customer Service Team:
    sera@medifella.com
    romina@medifella.com

If it's necessary for us to get in touch with you, we will do so via phone or by sending a message to the email or postal address you provided in your order. For the purposes of these terms, "writing" or "written" includes emails.

 

Our Contract with You

  • Our agreement with you is formed when we send you an email accepting your order, and this marks the creation of a contract between us.
  • If we are unable to accept your order, we will notify you and will not charge you for any products. This may be because the item is out of stock, there are unforeseen limitations on our resources, your credit reference does not meet our requirements, we cannot deliver to your chosen location, or there was an error in the product's price or description.
  • We will give you an order number and request that you reference it when you contact us about your order.


Products Supplied by Us

  • The product images shown on our website are for illustrative purposes only, and while we have made every effort to accurately display the colors, we cannot guarantee that your device will show them exactly as they are. Please refer to the title description and main product description for accurate information.
  • Additionally, the product packaging may vary from the images shown on our website.
  • All products must be administered by a medical professional. 


Our Rights to Make Changes

We reserve the right to make changes to the products, including:

  1. Adapting to changes in relevant laws and regulations
  2. Making technical adjustments and enhancements.
  3. Changing product photo and description if deemed appropriate given changed or updated information


Delivery Policy

  1. The delivery costs of our products will be indicated on our website and confirmed during the order process. The cost will depend on the delivery service you choose, and all items must be signed for upon delivery. Our carrier will deliver to the address provided during the order process, so please ensure that the delivery address is accurate.
  2. We may deliver products to countries outside South Korea, but certain international delivery locations may have restrictions on some products. Please check whether this applies to your desired delivery location before ordering products. If you order products for delivery outside South Korea, you may be subject to additional import duties, taxes, and/or medical laws and regulations. Please note that we have no control over these charges, and you will be responsible for paying any duties and taxes. If the products do not reach you due to import/customs issues, we will not be liable to issue any refund to you. You must comply with all applicable laws and regulations of the country for which products are destined.
  3. During the order process, we will inform you of when we will provide the products, and we will deliver them to you as soon as reasonably possible. Deliveries to locations outside the South Korea can take up to 3-30 working days from our acceptance of your order. If the product you ordered is in stock, we will dispatch it to you within 2 working days of accepting your order. If the product is not in stock, we will use all reasonable efforts to dispatch your order as soon as reasonably possible.
  4. We are not responsible for delays outside our control. If our supply of the products is delayed due to an event outside our control, we will contact you as soon as possible to let you know and take steps to minimize the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  5. If no one is available to take delivery at your address, we will leave a note informing you of how to rearrange delivery.
  6. If you fail to rearrange delivery after a failed attempt, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If we are unable to contact you or rearrange delivery despite our reasonable efforts, we may end the contract and clause "Our Rights to End the Contract With You" will apply.
  7. Products become your responsibility once we deliver them to the address you provided.
  8. You own the products once we have received payment in full.
  9. If we require certain information from you to supply the products, we will ask for it. If you fail to provide us with this information within a reasonable time or provide us with incomplete or incorrect information, we may either end the contract (clause "Our Rights to End the Contract With You" will apply ) or charge a reasonable sum to compensate us for any extra work required. We will not be responsible for supplying the products late or not supplying any part of them at all if this is caused by you not giving us the necessary information within a reasonable time.


Your Right to End the Contract with Us

  1. To terminate the contract, inform us using the contact details in clause "Getting in Contact with Us". If you wish to end the contract prior to the delivery and payment of the products, and we are not at fault, contact us to notify us of your decision. We will immediately terminate the contract and refund you any amount paid for products not provided. However, we may deduct reasonable compensation from the refund for the net costs we will incur due to the contract's termination. Additionally, we will charge a carriage fee, which we will deduct from the refund if we have already dispatched the products before you informed us of your decision. If you end the contract for any reason after receiving or dispatching the products, you must pay the return costs.
  2. You can end the contract immediately and receive a full refund for any products that were not provided if you end it due to any reasons mentioned in clause "Your Right to End the Contract with Us". In addition, you may be eligible for compensation. Consumers can change their minds within 7 days of receiving most products bought online and get a refund. However, this does not apply to products that have been unsealed for health protection or hygiene purposes, cold chain products, or products that have become inseparably mixed with other items after delivery.
  3. We will pay the return costs if the products are faulty or misdescribed. If we are collecting the products not due to faults in the products, we will charge you the same amount as our standard delivery charges. You must pay for the return costs in all other circumstances, including if you are a consumer exercising your right to change your mind.
  4. If you are eligible for a refund, we will refund you through the same payment method within 14 days of receiving the products. We may make deductions from the refund if the products have been damaged, used, or opened, or if we incur costs due to the contract's termination. Other deducations include import fee, bank transfer and so on. We will inform you of the deductions that must be made to your partial refund.


Our Rights to End the Contract With You

We reserve the right to terminate the contract if you violate its terms. In such instances, we may issue a written notice to you terminating the contract if you fail to comply with the following within a reasonable time:

  1. Allow us to deliver the products to you
  2. Provide us with the information we need to supply the products, such as your prescription, when we request it.

If we terminate the contract for any of these reasons, we will refund any payments you made in advance for products that we have not delivered. However, we may charge you reasonable compensation or deduct the net costs we incurred as a result of your breach of contract.


Voucher Codes, Offers, and Discounts

  1. If we issue you a voucher code, it will remain valid for a maximum of 6 months from the date of issuance. Once the 6-month period has passed, all voucher codes will no longer be redeemable.
  2. We retain the right to modify or revoke any of our promotional codes, offers, voucher codes, and discounts at our discretion and at any time.
  3. If we suspect or determine that you have misused our voucher codes or used them inappropriately, we reserve the right to cancel your order without prior notice or liability, except that we will refund any payments you have made for products that you have not received.


Your Rights as a Consumer in Respect to Defective Products

As a consumer, we are obligated by law to provide you with products that comply with the terms of this contract. Your legal rights are not impacted by any provision in these terms.


Your Rights as a Business in Respect to Defective Products

  1. You recognize that we are not the manufacturers of the products. If the product's manufacturer has provided us with a warranty or guarantee, we will make every effort to extend the advantages of such a warranty or guarantee to you.
  2. All implied warranties, conditions, and other terms provided by statute or common law (excluding those implied by section 12 of the Sale of Products Act 1979) are fully excluded from the contract, as allowed by law.


Prices and Payment

  1. Where to locate the product prices. The product's price will be the one indicated on the order pages at the time of placing your order. We take all necessary measures to ensure that the product's price is correct. However, see clause 3. of "Prices and Payment" for what happens if we discover a pricing error for the products you ordered.
  2. Passing on VAT rate adjustments. If there is a change in the VAT rate between the date of your order and the date we deliver the products, we will adjust the VAT rate you pay, unless you have already paid for the products in full before the VAT rate change.
  3. What happens if we made a pricing error. Although we make every effort to ensure the accuracy of our product prices, some products may be priced incorrectly. Generally, we will verify the prices before accepting your order, and if the correct price of the product at the time of your order is lower than our stated price, we will charge the lower amount. If the correct price of the product at the time of your order is higher than the price we stated to you, we will contact you for your guidance before accepting your order.
  4. Payment deadlines and methods. We accept payment via bank transfer, credit card, and debit card. You must pay for the products at the time of placing your order on our website and before we dispatch them. We will charge your selected payment method (credit or debit card, or other) when we accept your order.
  5. Our right to offset for business customers. If you are a business customer, you must pay all outstanding amounts due to us under these terms without set-off, counterclaim, deduction, or withholding, except for tax deductions or withholding required by law.


Our Responsibility for Loss or Damage of Product if You are a Consumer

We do not exclude or limit our liability to you in any way where it would be illegal to do so. However, we are not responsible for any business losses. If you are a consumer, we supply the products to you for personal and domestic use only. If you use the products for any commercial, business or re-sale purpose, our liability to you will be limited as specified in the next clause, "Our Responsibility for Loss or Damage of Product if You are a Business". 


Our Responsibility for Loss or Damage of Product if You are a Business

  1. Our liability cannot be excluded or limited in cases of death or personal injury caused by our negligence, the negligence of our employees, agents, or subcontractors, fraud or fraudulent misrepresentation, defective products, or any matter in which it is unlawful to exclude or restrict liability.
  2. However, subject to the next clause, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 100% of the total sums paid by you for products under such contract.

Use of Your Personal Information

Your personal information will be used in accordance with our privacy policy, which is available for review on our website at: https://medifella.imweb.me/


Other Terms

  1. We reserve the right to transfer this agreement to another party, but we will inform you beforehand and ensure that it does not affect your rights under the contract.
  2. You are required to obtain our written consent before transferring your rights or obligations under this agreement, except for the transfer of our guarantee.
  3. This contract is solely between you and us, and no other person has any rights to enforce its terms unless you transfer your guarantee to them.
  4. If any part of this contract is found to be illegal, the remaining clauses will still be valid and enforceable.
  5. Our failure to immediately enforce any of the terms in this agreement or delay in taking action against a breach does not waive our right to enforce the terms at a later date.