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Q&A


PRODUCT

Q: Are your products authentic?

A: Medi-Fella only supplies 100% authentic, original products. We DO NOT deal with counterfeits.


Q: How do you guarantee the quality of your products?

A: We receive our products from the original manufacturers and factories. We also undertake additional testing with medical professionals to ensure the quality of our products.


Q: What is the expiry period of your products?

A: The products we supply have an expiration date of 2 years or more.


ORDER

Q: Can I purchase various products at the same time?

A: Of course! Customers can buy several products from different categories in one order.


Q: Can I add or delete items from my order if I change my mind?

A: Yes, you can change your order list before your delivery is shipped out. You can inquire with our customer service team to change your order.


PAYMENT

Q: What are the payment methods?

A: You can pay by Paypal, credit card, or debit card through our website.


DELIVERY

Q: When is my order shipped out?

A: We ship your order immediately on the day we receive your payment.


Q: What are the options for logistic services?

A: Your delivery can be shipped with FedEx, DHL, EMS, EMS Premium, Quick Service, and Logen Logistics.

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