Shipping Policy



Dear Customer,


Thank you for visiting our website again. We are committed to providing you with a convenient shopping experience, ensuring the fastest logistics service, and offering high-quality customer service.


1. Shipping Regions


  • We ship from Korea and support delivery services to countries and regions worldwide. Certain countries and regions with specific customs regulations may be excluded from our delivery scope.
  • Note: Please ensure your order information (including phone number, address, email, product details, and quantities) is accurate before placing your order to avoid any delivery issues. If you have any questions, please contact us via WhatsApp to confirm the details. Once the goods have been shipped, the responsibility is borne by the customer.

2. Order Processing Time


  • Weekday Processing: Orders will be processed and dispatched immediately after confirmation.
  • Note: Due to an increase in orders, if product stock is insufficient, we will notify you of the shipping time.
  • Holiday Processing: Order processing time may be extended during national holidays. We will announce holiday information in advance on our website or SNS, and we appreciate your understanding regarding any delays caused by holidays.

3. Shipping Methods


  • We collaborate with several international courier companies, including FedEx, UPS, and EMS, to ensure your orders are delivered safely and quickly.

4. Delivery Time


  • Expedited shipping typically takes 3-5 business days. Actual delivery times may vary according to couriers estimated delivery time.

5. Package Tracking


  • After shipment, you will automatically receive a tracking number. Please use this number to track your package status in real-time and check the shipping progress regularly.

6. Damage and Loss


  • We strive to ensure every package is securely packed. In rare cases, packages may be damaged or lost during transit. Although this is uncommon, we state that such occurrences are not within our responsibility. If this happens, please contact us, and we will do our best to assist in resolving the issue.

7. Customer Support


  • If you have any questions about shipping or other matters, please feel free to contact our customer service team. We are dedicated to serving you.

         -> Contact Information:

         - WhatsApp: +82 010 9506 5528

         - WhatsApp: +82 010 6685 8893

         - WhatsApp: +82 010 6684 8893

         - Email: skindio@naver.com

         - Business Hours: Monday to Friday, 9:00-19:00 (Korean Time)



Refund Policy

 

1. Refund Conditions 


   - Unshipped Orders: If the order has not yet been shipped, please notify us of your return intention via WhatsApp when applying for a refund to ensure a 100% refund before the goods are dispatched.

   - Shipped Orders: If the order has been shipped but a refund is required, we will contact the courier company to recall the goods. All costs (including initial shipping fees, return shipping fees, and other handling charges) will be borne by the customer. The balance will be refunded after deducting these fees.

   - Refund Request within 7 Days of Receipt: Please ensure the product is unused, undamaged, and in its original packaging.

     -> Refund Process:

       1. Contact our customer service team, providing the order number and reason for return. Our marketing support department will review the request.

       2. After review, we will schedule a return tracking number based on the information you provided.

       3. Please follow the instructions and assist the international courier company with the pickup.

       4. Once the international courier company completes the pickup, we will confirm that the goods have been returned to Korea.

 

2. Refund Processing


   - Refund Time: Refunds are usually processed within 7-14 business days after confirming that the return conditions are met.

   - Refund Method: Refunds will be processed according to the original payment method.

 

3. Non-Refundable Situations


   - Special Items: Items from promotional activities.

   - Used or Damaged Items: Products that have been used or damaged do not qualify for a refund.


4. Contact Us


   - If you have any questions about the refund policy or need further assistance, please feel free to contact our customer service team. We are dedicated to serving you.

      -> Contact Information:

       - WhatsApp: +82 010 9506 5528

       - WhatsApp: +82 010 6685 8893

       - WhatsApp: +82 010 6684 8893

       - Email: skindio@naver.com

       - Business Hours: Monday to Friday, 9:00-18:00 (Korean Time)

 

Thank you for your understanding and support!


Medi-Fella Ltd.

CEO: Chan Jeong

Address: AceBizfore, 173 Gasan digital 2-ro, Geumcheon-gu, Seoul, Republic of Korea

CS Email: salessupport@medifella.com


Customer Service 

Robert:  +82 10 6684 8893    (via WhatsApp)

Office:   +82 2 2039 9397      (Phone Call)

Email:    salessupport@medifella.com


Work Hours

10:00 ~ 19:00    (GMT+9, South Korea Local Time)

 SOCIAL NETWORK








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